Medical Office Specialist

Mercy Medical Center•Lutherville, MD

About The Position

The Medical Office Specialist provides administrative and clinical support for the daily operation of a fast-paced dermatology practice. The role supports front-office functions such as patient registration, scheduling, check-in/check-out, and telephone management, as well as clinical duties including rooming patients, assisting providers with procedures, and maintaining examination rooms and clinical supplies. The Specialist helps promote a positive patient experience through professionalism, compassion, communication, and attention to detail, while following HIPAA requirements, infection-control standards, and established clinical and administrative policies. The position requires flexibility, teamwork, multitasking, and prioritization in a high-volume clinical environment while supporting providers, medical assistants, and administrative staff in delivering safe, efficient, high-quality care. Front-office duties include greeting patients, scheduling and confirming appointments and procedures, verifying insurance information, collecting co-pays or fees as needed, responding to calls and inquiries, and completing check-in and check-out. Clinical duties include rooming patients, reconciling medications, updating medical histories, preparing examination rooms, assisting with dermatologic procedures, and handling specimens.

Requirements

High school diploma or GED.
Flexibility, teamwork, multitasking, prioritization, professionalism, compassion, strong communication, and attention to detail in a high-volume clinical environment.

Nice To Haves

A minimum of one year of experience as a Medical Assistant or EMT-Paramedic is preferred.

Responsibilities

Greet patients courteously and provide a welcoming atmosphere.
Schedule and confirm patient appointments and procedures.
Verify patient insurance information and collect co-pays or fees as needed.
Answer phone calls, respond to inquiries, and provide information to patients and other callers.
Complete patient check-in and check-out processes.
Room patients.
Reconcile medications and update medical histories.
Prepare examination rooms and maintain clinical supplies.
Assist providers with dermatologic procedures.
Handle specimens.
Follow HIPAA requirements, infection-control standards, and established clinical and administrative policies.
Support providers, medical assistants, and administrative staff in delivering safe, efficient, high-quality patient care.

Benefits

Competitive health, prescription, vision, and dental benefits for eligible employees.
Wellness credit for eligible employees.
403(b) retirement plan with company match and catch-up provision.
Paid time off and company-paid holidays.
Tuition reimbursement.
Mental health resources and other employee wellness opportunities through the Employee Assistance Program.
Employer-paid short- and long-term disability benefits for eligible employees.
Voluntary benefits.
Discounts on auto and home insurance and Verizon plans.
Rewards and recognition program.
$1,500 sign-on bonus available for select positions through December 31, 2026.