Medical Office Specialist

LifeSouth Community Blood Centers • Gainesville, FL

2d • $16 - $18 • Onsite

About The Position

LifeSouth Community Blood Centers is seeking a professional, personable, and detail-oriented Medical Office Specialist in Gainesville, Florida. This office-based role serves as a point of contact for donors and internal teams regarding medical and donor-related questions. The position requires phone communication, familiarity with medical terminology, and accuracy, confidentiality, and excellent customer service in a structured office environment.

The specialist handles donor eligibility questions and notifications, coordinates certain patient enrollment and donation activities, supports donor testing and reinstatement processes, and processes requests for protected health information in accordance with HIPAA requirements. The role also provides administrative support to the Medical Office and collaborates with nursing, medical, laboratory, quality, and other departments. A shared weekend phone rotation from 9 a.m. to 5 p.m. is part of the position.

This is a full-time position with a starting salary range of $16.00–$17.60 per hour. A criminal background check and drug screen are required upon a conditional offer of hire.

Requirements

• High school diploma or GED.
• Excellent phone presence and strong verbal and written communication skills.
• Ability to communicate professionally and compassionately with donors, employees, and internal and external customers.
• Familiarity with medical terminology and ability to understand and communicate medical information.
• Strong attention to detail and ability to accurately document sensitive information.
• Ability to maintain strict confidentiality of donor and medical information.
• Comfort working primarily in an office and desk-based environment.
• Ability to work independently, stay organized, and manage multiple responsibilities.
• Ability to understand and follow detailed written and verbal instructions.
• Basic computer skills, including proficiency with Microsoft Office.

Nice To Haves

• Associate degree or higher.
• Previous administrative or medical office experience.
• Previous blood banking or other healthcare-related experience.

Responsibilities

• Communicate with donors by phone about eligibility questions, donation-related incidents, testing, notifications, and other medical matters.
• Address and accurately document donor eligibility questions in a professional manner.
• Coordinate enrollment and donations for autologous, directed, and therapeutic patients.
• Schedule donor re-entry testing and assist with donor reinstatement processes.
• Perform donor notification functions sensitively and confidentially.
• Obtain and process requests for protected health information in accordance with HIPAA requirements.
• Support administrative processes related to employee exposures and adverse transfusion events.
• Coordinate calendars, meetings, call schedules, travel arrangements, correspondence, and other Medical Office administrative needs.
• Collaborate with Nursing Services, Medical Directors, laboratories, Quality Assurance, LifeCord, and other departments to support Medical Office activities.
• Maintain accurate documentation and appropriately handle confidential donor and medical information.
• Assist with special projects and other Medical Office functions as assigned.
• Participate in a shared weekend phone rotation from 9 a.m. to 5 p.m. to assist with urgent donor and blood component matters.

Benefits

• Generous paid time off (PTO) plan.
• Medical, dental, and vision insurance available to full-time employees beginning the first of the month after 60 days.
• Medical premium discount based on rate of pay.
• Supplemental life, cancer, accident, and disability insurance.
• Access to mental wellness resources and counseling through telehealth.
• Free basic life insurance for full-time employees.
• Health Savings Account (HSA) with employer match each pay period.
• Employer-funded retirement plan for vested employees and a 403(b) plan.
• Access to wages prior to payday.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED