Medical Office Specialist

Lifesouth Community Blood Centers • Gainesville, FL

1d • Onsite

About The Position

LifeSouth Community Blood Centers is seeking a professional, personable, and detail-oriented Medical Office Specialist for an office-based position in Gainesville, Florida. The role is an important point of contact for donors and internal teams regarding medical and donor-related questions. It requires confident phone communication, familiarity with medical terminology, accuracy, confidentiality, and excellent customer service in a structured office environment.

The specialist communicates with donors about eligibility, donations, testing, notifications, and other medical matters; coordinates donor and patient processes; supports administrative work for the Medical Office; and collaborates with other departments. The position also participates in a shared weekend phone rotation from 9 a.m. to 5 p.m. for urgent donor and blood-component matters.

This is a full-time position with a starting salary range of $16.00–$17.60 per hour. A criminal background check and drug screen are required after a conditional offer of hire.

Requirements

• High school diploma or GED.
• Excellent phone presence and strong verbal and written communication skills.
• Ability to communicate professionally and compassionately with donors, employees, and other internal and external customers.
• Familiarity with medical terminology and ability to understand and communicate medical information.
• Strong attention to detail and ability to accurately document sensitive information.
• Ability to maintain strict confidentiality of donor and medical information.
• Comfort working primarily in an office and desk-based environment.
• Ability to work independently, stay organized, and manage multiple responsibilities.
• Ability to understand and follow detailed written and verbal instructions.
• Basic computer skills, including proficiency with Microsoft Office.

Nice To Haves

• Associate degree or higher.
• Previous administrative or medical office experience.
• Previous blood banking or other healthcare-related experience.

Responsibilities

• Communicate with donors by phone regarding eligibility questions, donation-related incidents, testing, notifications, and other medical matters.
• Address and document donor eligibility questions accurately and professionally.
• Coordinate enrollment and donations for autologous, directed, and therapeutic patients.
• Schedule donor re-entry testing and assist with donor reinstatement processes.
• Perform donor notification functions while maintaining sensitivity and confidentiality.
• Obtain and process requests for protected health information in accordance with HIPAA requirements.
• Support administrative processes related to employee exposures and adverse transfusion events.
• Coordinate calendars, meetings, call schedules, travel arrangements, correspondence, and other Medical Office administrative needs.
• Collaborate with Nursing Services, Medical Directors, laboratories, Quality Assurance, LifeCord, and other departments to support Medical Office activities.
• Maintain accurate documentation and appropriately handle confidential donor and medical information.
• Assist with special projects and other Medical Office functions as assigned.
• Participate in a shared weekend phone rotation from 9 a.m. to 5 p.m. to assist with urgent donor and blood component matters.

Benefits

• Generous paid time off (PTO) plan.
• Medical, dental, and vision insurance available to full-time employees beginning the first of the month after 60 days.
• Medical premium discount based on rate of pay.
• Supplemental insurance, including life, cancer, accident, and disability coverage.
• Access to mental wellness resources and counseling through telehealth.
• Free basic life insurance for full-time employees.
• Health Savings Account (HSA) with employer match each pay period.
• Employer-funded retirement plan for vested employees and a 403(b) plan.
• Access to wages before payday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED