Medical Office Rep

Dignity Health Medical Foundation • Carmichael, CA

5d • $25 - $28

About The Position

The Medical Office Representative works within Dignity Health Medical Foundation clinics and is the first point of contact for patients, physicians, and other visitors. The role provides excellent customer service, serves as the primary phone contact for incoming clinic calls, and communicates and distributes messages effectively.

Daily work includes collecting and updating demographic and insurance information, verifying health plan eligibility, taking complete and accurate messages, scheduling mutually acceptable appointments using an electronic practice management system, and performing other clerical duties as needed to support clinic operations, benchmarks, and quality patient care initiatives. The representative is expected to demonstrate empathy, efficiency, active listening, a positive attitude, and the organization’s customer service standards, including scripted greetings and closings.

Requirements

• Six months of experience in an outpatient setting as a Medical Office Receptionist, or equivalent experience in a high-volume customer service role in another industry or environment, or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High school diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.
• Experience with standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line phones or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively.
• Collect and update demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operations, benchmarks, and quality patient care initiatives.
• Consistently demonstrate customer service expectations, including eye contact, smiling, active listening, respect, empathy, and a positive attitude.
• Use the scripted greeting and closing during interactions, both by phone and as patients leave the clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED