Medical Office Rep II

Dignity Health Medical Foundation • Sacramento, CA

2d • $26 - $30 • Onsite

About The Position

As a Medical Office Representative at Dignity Health Medical Foundation clinics, you will greet patients, physicians, and other visitors and provide excellent customer service. You will serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively. Daily work includes collecting and updating demographic and insurance information, verifying health plan eligibility, taking complete and accurate messages, scheduling mutually acceptable appointment times using an electronic practice management system, and performing other clerical duties as needed to support clinic operations, benchmarks, and quality patient care initiatives. The role requires enthusiasm for helping others, efficient work, and empathy for patients. Representatives are expected to consistently meet the Foundation’s customer service expectations, including making eye contact and smiling, active listening, maintaining a positive attitude, showing respect and concern, and using scripted greetings and closings in person and over the phone.

Requirements

• Six months of experience in an outpatient setting as a Medical Office Receptionist; equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High school diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.
• Experience with standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line phones or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls and effectively communicate and distribute messages.
• Collect and update demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform clerical duties as needed to support daily clinic operations, benchmarks, and quality patient care initiatives.
• Consistently demonstrate customer service expectations, including active listening, empathy, respectful interactions, eye contact, smiling, and use of scripted greetings and closings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED