Medical Office Rep II

Dignity Health Medical Group • Stockton, CA

5d • $25 - $27

About The Position

Dignity Health Medical Foundation is a California nonprofit public benefit corporation affiliated with Dignity Health. Dignity Health Medical Group – Stockton is a multi-specialty clinic with three locations in Stockton, California, providing a range of primary and specialty care services in coordination with St. Joseph’s Medical Center.

The Medical Office Representative is the first point of contact for patients, physicians, and other visitors. The role provides customer service in the clinic and serves as the primary phone contact, communicating and distributing messages. The representative collects and updates demographic and insurance information, verifies health plan eligibility, records complete and accurate messages, schedules appointments using an electronic practice management system, and performs other clerical duties supporting clinic operations and quality patient care initiatives.

The position calls for an enthusiastic, efficient, and empathetic approach. Representatives are expected to follow the organization’s customer service expectations, including making eye contact and smiling, active listening, respectful interactions, and using the specified scripted greetings and closings in person and over the phone.

Requirements

• High school diploma or equivalent.
• At least six months of experience in an outpatient setting as a Medical Office Receptionist; equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and the ability to use computer equipment and software.
• Experience with standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line phones or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively.
• Collect and update patient demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operations, benchmarks, and quality patient care initiatives.
• Demonstrate customer service expectations, including eye contact, smiling, active listening, a positive attitude, respect, concern, and empathy.
• Use the specified scripted greeting and closing during patient interactions, both by phone and as patients leave the clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED