Medical Office Rep

Dignity Health Medical Group • Redding, CA

5d • $25 - $27

About The Position

The Medical Office Representative works within Dignity Health Medical Foundation clinics and is often the first point of contact for patients, physicians, and other visitors. The role provides customer service, serves as the primary contact for incoming clinic calls, and accurately communicates and distributes messages. Daily work includes collecting and updating demographic and insurance information, verifying health plan eligibility, taking complete and accurate messages, scheduling mutually acceptable appointments using an electronic practice management system, and completing other clerical duties to support clinic operations and quality patient care initiatives. The position requires an efficient, helpful, and empathetic approach to patients, along with consistent use of the foundation’s customer-service expectations, active listening, respectful communication, and scripted greetings and closings.

Dignity Health Medical Group – North State is a multi-specialty clinic with eleven locations in Redding and Red Bluff. It works with affiliated local hospitals to provide care across a range of specialties.

Requirements

• High school diploma or equivalent.
• Six months of experience in an outpatient setting as a Medical Office Receptionist; equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and the ability to use computer equipment and software.
• Experience with standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls and effectively communicate and distribute messages.
• Collect and update patient demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operations, benchmarks, and quality patient care initiatives.
• Follow customer-service expectations, demonstrate active listening and empathy, and use scripted greetings and closings during interactions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED