Medical Office Rep II

Dignity Health Medical Foundation • Rancho Cordova, CA

5d • $26 - $30

About The Position

The Medical Office Representative works in Dignity Health Medical Foundation clinics and serves as the first point of contact for patients, physicians, and other visitors. The representative provides customer service in person and by phone, answers incoming clinic calls, communicates and distributes messages, and supports daily clinic operations and patient-care initiatives.

Daily work includes collecting and updating demographic and insurance information, verifying health plan eligibility, taking complete and accurate messages, scheduling appointments using an electronic practice management system, and performing other requested clerical duties. The role requires an enthusiastic, efficient, and empathetic approach to helping patients. Representatives are expected to follow Dignity Health Medical Foundation customer-service standards, including making eye contact and smiling, active listening, showing respect and empathy, and using the prescribed greeting and closing at every interaction.

Requirements

• High school diploma or equivalent.
• At least six months of experience in an outpatient setting as a Medical Office Receptionist; equivalent experience in a high-volume customer service role in another industry or environment; or six months as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.
• Experience with standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line phones or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively.
• Collect and update patient demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as requested to support clinic operations, benchmarks, and quality patient-care initiatives.
• Consistently follow customer-service expectations, including active listening, respectful and empathetic communication, and prescribed greetings and closings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED