Medical Office Registrar

Vitruvian Health•Dalton, GA

37d

About The Position

The Registrar is a multi-tasking role responsible for front-end functions in a physician practice, including customer service, telephone management, scheduling, registration, co-pay collections, time-of-service account management, coding review, charge entry, and cash and end-of-day closure procedures. The Registrar ensures provider schedules are appropriately populated, responds to telephones according to established protocols, and verifies patients’ demographic, clinical, and financial information before or during each visit. Duties include obtaining relevant documents and current insurance cards, verifying insurance eligibility and obtaining service authorizations when applicable, collecting required payments or arranging finances, and entering charges when they are not submitted electronically through an EMR. The role also reviews encounters and recommends appropriate procedural coding, manages cash drawers, posts cash to patient accounts, handles patient-responsible balances at the time of service, corrects assigned claims edits, assists with patient balance reports, and performs other assigned duties. Collaborative interaction with patients, physicians, staff, and management, along with patient satisfaction and accurate processing of front-end functions, is integral to success in this role.

Requirements

High school diploma.
1–5 years of relevant front-desk and customer-related experience; experience in a physician practice is preferred.
Demonstrated competency with medical procedural coding (CPT/ICD-10).
Working knowledge of medical software programs and PC skills.
Excellent customer service skills.
Good written and verbal communication skills.
Ability to work in a team environment.
Demonstrated competency with cash controls.
Typing speed of at least 40 WPM.

Nice To Haves

College-level courses are preferred but not required.
Experience with Athena is a plus.
Relevant front-desk and customer-related experience in a physician practice is preferred.

Responsibilities

Provide customer service and manage telephone calls according to established protocols.
Schedule patients and ensure provider schedules are appropriately populated.
Register patients and verify demographic, clinical, and financial information before or during visits.
Obtain relevant documents and current insurance cards; verify eligibility and obtain authorizations when applicable.
Collect required payments, make financial arrangements, and manage patient-responsible balances at the time of service.
Perform timely charge entry when charges are not entered electronically through an EMR.
Review encounters and recommend appropriate procedural coding.
Manage cash drawers, post cash to patient accounts, and complete cash and end-of-day closure procedures according to established protocols.
Correct assigned claims edits to support timely submission to carriers.
Assist in working patient balance reports.
Collaborate with patients, physicians, staff members, and management, and perform additional duties as assigned.