Medical Office Registrar - HPG Primary Care Dalton

Vitruvian Health•Dalton, GA

About The Position

The Registrar performs front-end functions for Hamilton Physician Group (HPG), a multi-specialty physician group serving Dalton, Georgia, and surrounding communities. The role supports customer service, telephone management, scheduling, patient registration, copay collection, time-of-service account management, coding review, charge entry, and cash and end-of-day closure procedures. The Registrar ensures provider schedules are appropriately populated, responds to telephones according to established protocols, and verifies patient demographic, clinical, and financial information before or during visits. Duties include obtaining relevant documents and current insurance cards, verifying insurance eligibility and obtaining service authorizations when applicable, collecting payments or arranging payment, entering charges, reviewing encounters and recommending procedural coding, managing cash drawers, posting cash to patient accounts, addressing patient-responsible balances at the time of service, correcting assigned claims edits, and assisting with patient balance reports. The role requires courteous, professional collaboration with patients, physicians, staff, and management, with a focus on patient satisfaction and accurate front-end processing.

Requirements

Completion of a high school diploma.
1–5 years of relevant front-desk and customer-related experience; physician practice experience is preferred.
Demonstrated competency with medical procedural coding, including CPT and ICD-10.
Working knowledge of medical software programs and PC skills.
Excellent customer service skills and good written and verbal communication skills.
Ability to work in a team environment.
Demonstrated competency with cash controls.
Typing speed of at least 40 WPM.

Nice To Haves

College-level courses.
Experience in a physician practice.
Experience with Athena.

Responsibilities

Provide customer service and manage telephone calls according to established protocols.
Schedule appointments and ensure provider schedules are appropriately populated.
Register patients and verify demographic, clinical, and financial information before or during each visit.
Obtain relevant documents and current insurance cards; verify insurance eligibility and obtain service authorizations where applicable.
Collect required payments, make financial arrangements, and manage patient-responsible balances at the time of service.
Perform timely charge entry when not completed electronically through an EMR, review encounters, and recommend appropriate procedural coding.
Manage cash drawers according to established protocols and post cash to patient accounts.
Correct assigned claims edits to support expedient submission to carriers.
Assist with patient balance reports and complete additional duties as assigned.
Collaborate courteously and professionally with patients, physicians, other staff members, and management.