Medical Office Assistant-Primary Care

Kettering Health•Beavercreek, OH

About The Position

The Medical Office Assistant supports patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting. The role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors. The employee performs other duties as assigned and carries out all responsibilities in alignment with Kettering Health's mission, vision, values, and B Safe program. Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Its mission is to live God’s love by promoting and restoring health, and its commitment is to help individuals be their best. Safety is its top priority, supported by an integrated system of healthcare experts committed to providing exceptional care.

Requirements

High school diploma or equivalent.
Basic computer proficiency, including use of electronic health record (EHR) systems.
Strong written and verbal communication skills.
Attention to detail.
Ability to multitask and prioritize.
Customer service orientation.
Basic understanding of medical terminology.
Ability to maintain confidentiality and comply with HIPAA regulations.

Nice To Haves

Completion of a medical office administration program from an accredited institution.
One year of experience in a medical office, outpatient clinic, or healthcare administrative support role.

Responsibilities

Greet and check in patients and visitors, providing a professional and welcoming environment.
Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
Answer and direct incoming phone calls, responding to patient questions or routing calls appropriately.
Assist patients in completing intake forms and consent documents, ensuring accuracy and completeness.
Maintain and update patient records in the electronic health record (EHR) system, scanning and uploading documents as needed.
Verify insurance eligibility and benefits, and assist with processing insurance claims.
Order and monitor office and medical supply inventory, notifying appropriate staff when stock is low.
Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
Participate in team meetings and quality improvement activities as requested.
Perform other duties as assigned.