Medical Assistant Front Office Coordinator - Primary Care

Greater Good Health•Chubbuck, ID

8d•Onsite

About The Position

The Front Office Coordinator is an integral member of the primary care clinic team and serves as the welcoming face of Greater Good Health. Reporting directly to the Clinic Administrator, this role provides an excellent patient and guest experience throughout the visit, from registration through departure. The position also supports community outreach and hosts and coordinates in-clinic and community-room events to engage potential patients and increase awareness of the clinic’s services. The role combines patient-facing customer service with front office administration. Duties include greeting and assisting patients, check-in and check-out, registration and record updates, insurance and payment processes, appointment scheduling, calls, clinic upkeep, and general administrative tasks. The coordinator collaborates with clinic teammates, escalates issues to the Clinic Administrator, and helps plan and carry out events.

Requirements

High school diploma or GED equivalent.
At least 3 years of office administration experience.
Ability to coordinate events and manage logistics from setup through breakdown.
Ability to lift up to 50 pounds.
Comfort carrying out the described physical work, including desk and keyboard use, standing and walking, light package handling, and occasional event setup.

Nice To Haves

Medical Assistant certification is strongly preferred.
Medical Assistant experience is strongly preferred.
Healthcare experience is preferred but not required.
Customer service experience is preferred.
Experience in a healthcare organization is a plus.
Experience with an electronic health record (EHR) is preferred.
Valid Montana driver's license is preferred.

Responsibilities

Welcome patients, guests, and prospects, directing them to appropriate locations and providing empathetic, high-quality customer service.
Triage walk-in patients and emergencies according to established policies and procedures.
Assist patients with check-in and check-out and support registration according to protocols.
Update patient information in the electronic health record and maintain confidentiality of personal and financial information.
Review and verify insurance or other coverage, identify patient financial responsibility, collect copayments, deductibles, and outstanding balances, and issue receipts or statements according to protocol.
Educate patients about clinic services and help them enroll in the patient portal or use other online tools.
Connect new patients with the Patient Liaison.
Review schedule templates and patient schedules to help ensure appointments and patient statuses are correct and up to date.
Schedule or reschedule appointments for existing patients; make pre-visit reminder calls and follow up on no-shows.
Make outbound administrative follow-up calls and triage incoming calls to the appropriate team member.
Open and close the office as needed.
Keep check-in, vestibule, coat room, and other communal spaces clean, stocked, and maintained.
Perform administrative duties, including copying, scanning and uploading documents, collecting billing information, managing mail and faxes, and directing vendor deliveries and shipments.
Participate in team meetings and clinic huddles to review schedules and plan for the day or week.
Communicate and escalate issues to the Clinic Administrator and collaborate with team members on ad hoc projects.
Attend in-clinic and community events and assist with registration.
Serve as the primary host for community-room events, including planning, greeting and signing in attendees, coordinating logistics, setting up, and breaking down events; coordinate with the central team for additional support as needed.
Support high-quality patient care and patient satisfaction, and communicate effectively with the team.

Benefits

Competitive compensation package.
Comprehensive medical, dental, and vision benefits.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Paid holidays and vacation time.
Paid parental leave.
401(k) program with company match.
BetterHelp sessions and a monthly wellness benefit.
Basic Life and Accidental Death & Dismemberment (AD&D) insurance premiums covered at 100% for full-time team members; discounted voluntary supplemental life insurance is also offered.
Employee discount savings program.
Voluntary short-term disability, critical illness, and accident insurance plans.