Medical Office Receptionist

LifeStance Health•Evansville, IN

6d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports smooth office operations, patient care, clinician satisfaction, and a pleasant, secure, and motivational work environment. Responsibilities include preparing patient schedules and charts; maintaining accurate paperwork, demographics, and payment information; handling general office duties; greeting patients and managing check-in and check-out; responding to patient inquiries and requests; managing calls and queues; assisting with telehealth and portal troubleshooting; handling urgent requests and escalating issues as needed; collecting payments; and verifying insurance eligibility. The coordinator also provides administrative support to clinicians and audits schedules for appointment accuracy. The position is located at 7300 E Indiana St. Suite 103, Evansville, IN 47715. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly, and walk frequently.
Ability to lift and/or move objects weighing up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor's degree preferred.
One or more years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate department, and escalate for assistance when needed.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, including assistance with questions and duties such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.