Medical Office Receptionist

LifeStance Health•Pasadena, CA

19d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports a positive, organized, and secure practice environment, prepares patient schedules and records, handles front-desk and administrative tasks, and helps patients with scheduling, billing, telehealth, and other requests. The coordinator also supports clinicians and helps maintain accurate appointment schedules. The position is located at 675 S Arroyo Parkway, Suite 420, Pasadena, CA 91105. Compensation starts at $22.75 per hour, with potential quarterly bonuses or incentives. Full-time employees are offered medical, dental, vision, AD&D, short- and long-term disability, and life insurance, as well as a 401(k) with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate's or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation, payment-card information, demographics, and patient charts.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
Provide prompt, appropriate customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including billing, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, Patient Portal issues, and related troubleshooting.
Triage urgent patient issues, resolve them when possible, and direct or escalate requests to the appropriate department.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivating practice environment.