Medical Office Receptionist

LifeStance Health•Lakewood, CO

About The Position

The Practice Coordinator manages the daily front-office activities for a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports a positive, well-organized practice environment and helps ensure patients and clinicians receive timely administrative assistance.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties in support of a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Support a positive work environment and promote clinician and staff engagement and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment information and demographics are current, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, using crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including billing and payment questions, scheduling needs, release requests, and general inquiries.
Manage the phone system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal issues.
Handle urgent requests, triage patient issues, and direct or escalate them to the appropriate teams.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, including sending letters and faxes, and coordinate responses to additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivating practice environment.