Medical Office Receptionist

Valor Healthcare, Inc.•Greenville, MS

6d•Onsite

About The Position

Valor Healthcare is seeking a Medical Office Receptionist for its Community Based Outpatient Clinic (CBOC) in Greenville. The position is scheduled for 36 hours per week: Monday through Thursday, 8:00 a.m. to 4:30 p.m., and Friday, 8:00 a.m. to 12:00 p.m. The receptionist provides prescribed medical treatment and personal care services to clinic patients with diseases and injuries, as directed by a physician or mid-level provider. The role collaborates with the core PACT Team (Primary Care Provider, RN, and Medical Assistant) and the expanded PACT Team, including family or caregivers, VA, and community-based services involved in developing the patient care plan. This is a safety-sensitive position. Final compensation is based on relevant factors including work experience, skills, certifications, and internal equity.

Requirements

High school diploma, GED, or equivalent education.
Strong computer skills.
Demonstrated high-quality customer service and organization skills.
Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
Current Basic Life Support (BLS) certification, renewed periodically as specified by the certifying agency.
ACLS certification as specified by the individual VAMC contract.
Proficiency in written and spoken English.
Energetic and optimistic demeanor.

Nice To Haves

EMR experience preferred.
A minimum of one year of experience in a clinical or call center environment is preferred.

Responsibilities

Assist with administrative support related to patient care.
Input patient information into VISTA/CPRS.
Verify that clinical reminders due at each patient visit are completed before checkout.
Check patients in and/or out of the clinic.
Schedule clinic appointments.
Answer phones and relay messages in a timely manner.
Fulfill compliance requirements related to the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance, and other related matters.
Maintain accurate data input within specified VA guidelines to support excellent clinical outcomes.
Provide excellent customer service to veterans in person and over the phone, as well as to colleagues and clinic visitors.
Participate in clinic outreach events to support enrollment initiatives.
Support patient enrollment and retention in appointments, follow-up visits, or nurse visits.
Embrace and support new clinical or operational initiatives.