Medical Office Receptionist

Valor Healthcare, Inc.•Kosciusko, MS

7h•Onsite

About The Position

Valor Healthcare is seeking a Medical Office Receptionist for its Community Based Outpatient Clinic (CBOC) in Kosciusko. The role provides administrative support related to patient care and prescribed medical treatment and personal care services to clinic patients, as directed by a physician or mid-level provider. The receptionist collaborates with the core PACT Team—Primary Care Provider, RN, and Medical Assistant—and the expanded PACT Team, including family or caregivers, VA, and community-based services involved in developing the patient care plan. This is a full-time position scheduled four days per week, Monday through Thursday, from 8:00 a.m. to 4:30 p.m. Valor Healthcare describes the offer as including a competitive salary, excellent benefits, and generous time off.

Requirements

High school diploma, GED, or equivalent education.
Strong computer skills; EMR experience preferred.
Demonstrated high-quality customer service and organization skills.
Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
Current Basic Life Support (BLS) certification, renewed as specified by the certifying agency.
ACLS certification as specified by the individual VAMC contract.
Proficiency in written and spoken English.
Energetic and optimistic demeanor.

Nice To Haves

EMR experience.
At least one year of experience in a clinical or call center environment (listed as preferred).

Responsibilities

Provide administrative support related to patient care.
Enter patients’ information into VISTA/CPRS.
Verify that clinical reminders due at each patient visit are completed before checkout.
Check patients in and/or out of the clinic.
Schedule clinic appointments.
Answer phones and relay messages promptly.
Fulfill compliance requirements related to the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance, and other related items.
Ensure accurate data input and follow specified VA guidelines to support excellent clinical outcomes.
Provide excellent customer service to veterans in person and over the phone, as well as to colleagues and clinic visitors.
Participate in clinic outreach events to support enrollment initiatives.
Support patient enrollment and retention for appointments, follow-up visits, and nurse visits.
Embrace and support new clinical or operational initiatives.
Collaborate with the core and expanded PACT Teams involved in developing patient care plans.
Provide prescribed medical treatment and personal care services to patients as directed by a physician or mid-level provider.