Medical Office Receptionist

LifeStance Health•Plymouth, MA

1d•Onsite

About The Position

The Practice Coordinator manages the day-to-day front office activities at a LifeStance Health practice location. The role provides quality customer service to in-person and remote patients and clinicians, supports smooth practice operations, and helps maintain a pleasant and secure working environment. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives. The listed location is 140 W Germantown Pike, Ste 160, Plymouth Meeting, PA 19462.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate's or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment information is current, demographics are accurate, and patient charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and appearance.
Communicate with peers, clinicians, and patients in support of patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including billing and payment questions, scheduling needs, and release requests.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Triage urgent patient issues, resolve them when possible, or direct or escalate them to the appropriate department.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.