Medical Office Receptionist

LifeStance Health•Columbia, SC

5d•Onsite

About The Position

The Medical Office Receptionist manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a welcoming and secure work environment. The receptionist prepares patient schedules and charts, maintains office communications and upkeep, manages front-desk and phone responsibilities, helps patients with billing, scheduling, portal, telehealth, and other requests, and supports clinicians with administrative tasks and appointment accuracy. The position is located at 3600 Forest Dr Ste 302, Columbia, SC. Compensation starts at $20.25 per hour, with potential quarterly bonus or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate or bachelor's degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that foster LifeStance culture, engagement, and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive, courteous customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal issues and other concerns.
Handle urgent requests, triage patient issues, and direct or escalate them to the appropriate departments or staff.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide clinicians with general administrative support, including sending letters and faxes and coordinating responses to patient questions.
Audit appointment accuracy to support clinician schedules.
Maintain a pleasant, secure, and motivational practice environment.