Medical Office Receptionist

DERMATOLOGY INC•New Castle, IN

6d•Onsite

About The Position

Dermatology, Inc. is a large dermatology practice founded in 1968, providing medical, surgical, and cosmetic skin care at multiple locations throughout Indianapolis and surrounding areas. The Medical Front Office Receptionist works with the Clinic Manager to provide elevated customer service at assigned locations, maintain efficient office workflow, and process insurance at the front desk. The role includes greeting and assisting patients, managing visit documentation and payments, scheduling appointments, and supporting daily office upkeep and assigned projects. Duties may change or be added with or without advance notice. In 2026, the schedule is every other Tuesday from 8:00 AM to 3:00 PM and every Wednesday from 7:30 AM to 4:00 PM. Starting in 2027, the position is three days per week, Wednesday through Friday. Hours are generally 7:30 AM to 4:00 PM and may vary according to the daily provider schedule. The assigned location is New Castle in the Indianapolis area.

Requirements

High-school graduate or higher.
Dependable, honest, dedicated, and compassionate.
Strong attention to detail and highly organized.
Able to analyze situations and respond appropriately.
Accountable for personal actions and receptive to constructive criticism.
Pleasant and positive when interacting with patients, staff, and providers in person, by phone, and through social media.
Experience working in a fast-paced medical office.
Experience providing elevated customer service while maintaining efficiency.
Experience with medical office scheduling software.
Experience with insurance verification, including Medicare and Medicaid.
Experience with the insurance claims process.
Available to work the stated schedule: in 2026, every other Tuesday from 8:00 AM to 3:00 PM and every Wednesday from 7:30 AM to 4:00 PM; starting in 2027, Wednesday through Friday, generally 7:30 AM to 4:00 PM, with hours varying based on the provider schedule.
Available to work at the assigned New Castle location in the Indianapolis area.

Nice To Haves

Experience with EMA medical office software.

Responsibilities

Greet patients in a friendly and inviting manner.
Verify patient demographic information and insurance documents at each visit.
Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed.
Schedule appointments as directed by providers and staff.
Post collected payments to the correct patient encounter or account.
Balance and post the daily batch accurately.
Scan documents daily, including HIPAA forms, Financial Policy forms, Medical Release forms, and invoices.
Follow established front-office workflows.
Provide professional customer service in person, by phone, and through social media.
Maintain an accurate petty cash fund.
Contact patients about schedule rebuilds when directed by a provider or Office Manager.
Lightly clean the patient waiting room, toys, office, and other areas as needed.
Help maintain the cleanliness of the breakroom and refrigerator.
Complete projects assigned by the Office Manager.