Medical Office Receptionist

LifeStance Health•Tigard, OR

18d

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth office operations, patient care, clinician satisfaction, and a secure, pleasant working environment. The position is located at 9600 SW Oak St, Suites 500 & 520, Tigard, Oregon 97223. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment information is current, demographics are accurate, and charts are prepared.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth, use the Patient Portal, and resolve related technical issues.
Handle urgent requests, triage patient issues, direct them to appropriate departments, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with administrative support, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.