Medical Office Receptionist

LifeStance Health•Snellville, GA

12d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports smooth clinic operations, a positive workplace culture, patient care, and clinician satisfaction. The position is located at 3991 Highway 78 W, Ste 203, Snellville, GA 30039. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Help create a positive work environment and support in-office clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation, current payment card information, accurate demographics, and prepared patient charts.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when situations are difficult or sensitive.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal or related issues.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide administrative support to clinicians, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.