Medical Office Receptionist

BEACON BEHAVIORAL SUPPORT SERVICES • Little Rock, AR

19d

About The Position

The Medical Office Receptionist is the first point of contact for patients and visitors in a healthcare setting, helping create a welcoming and professional environment. The role supports efficient clinical operations by managing patient flow, scheduling appointments, maintaining accurate records, and facilitating communication among patients, medical staff, and administrative personnel. The receptionist handles sensitive patient information confidentially and adheres to healthcare regulations, supporting the integrity of the medical office and patient satisfaction.

The position requires a high school diploma or equivalent, basic proficiency with computers and electronic health record (EHR) software, strong communication and interpersonal skills, and the ability to handle sensitive patient information professionally. Previous medical office or healthcare experience is preferred. A Medical Administrative Assistant certification or equivalent, familiarity with Epic, Cerner, or Meditech, knowledge of medical terminology and insurance billing, bilingual abilities, and healthcare-related customer service experience are also preferred.

The receptionist greets and checks in patients, manages appointments and calls, verifies insurance information, maintains patient records, coordinates patient flow with medical staff, processes payments, responds to billing inquiries in collaboration with the billing department, and performs general administrative duties. The role relies on communication, organization, EHR and computer proficiency, attention to detail, confidentiality, and professionalism.

Requirements

• High school diploma or equivalent.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Nice To Haves

• Previous experience in a medical office or healthcare environment.
• Certification as a Medical Administrative Assistant (CMAA) or equivalent.
• Experience with EHR platforms such as Epic, Cerner, or Meditech.
• Knowledge of medical terminology and insurance billing processes.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the community.
• Customer service experience in a healthcare or related setting.

Responsibilities

• Greet and check in patients promptly and courteously upon arrival.
• Schedule, confirm, and reschedule patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate medical or administrative staff.
• Verify patient insurance information and assist with the completion of necessary forms and documentation.
• Maintain accurate and organized patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate patient flow by communicating effectively with medical staff regarding patient arrivals and delays.
• Process patient payments and manage billing inquiries in collaboration with the billing department.
• Perform general administrative duties such as filing, faxing, and managing office supplies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED