Medical Office Receptionist - Medical Specialties

Endeavor Health•Arlington Heights, IL

2d•Onsite

About The Position

The Medical Office Receptionist provides office support—including reception, scheduling, and patient assistance—at designated points of service, helping ensure high-quality patient service and satisfaction. Reporting to the Site Supervisor, the receptionist greets and directs patients and visitors, registers patients, schedules appointments, manages calls and messages, confirms demographic and eligibility information, and collects copayments and balances. The role may involve communication with other departments, team members, physician offices, the hospital, and patients to provide information, follow up, or resolve problems. The receptionist also performs clerical duties, may order supplies or handle mail, operates standard office equipment, and may assist with medical records and clinical personnel. The position requires maintaining neat and professional work and waiting areas, adhering to organizational standards and procedures, and completing special projects as assigned. It is full-time at 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m., with some travel to other locations and flexible hours as operational needs require.

Requirements

Knowledge normally acquired through completion of high school or equivalent work experience.
At least one year of customer service work experience or experience interacting with the public.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet patients and visitors at various service points and provide congenial, hospitable customer service.
Refer patients and visitors to the appropriate department or resource and notify the appropriate resource of their arrival promptly.
Ensure patient demographic and eligibility information is correct.
Receive and forward telephone calls, and take and relay messages according to protocol.
Register new patients and schedule appointments for providers and services.
Reschedule appointments and follow up on cancelled and missed appointments.
Collect copayments and account balances, and make follow-up appointments as necessary.
Respond to patient and visitor questions promptly and appropriately using knowledge of organizational policies and procedures.
Communicate with departments, team members, physician offices, the hospital, and patients to respond to information requests, provide follow-up, or resolve problems.
Perform clerical duties as needed, which may include ordering supplies and opening mail.
Operate standard office equipment, including a computer, calculator, photocopier, fax machine, and credit card terminal.
Assist with medical records and clinical personnel as needed.
Maintain neat and professional work and waiting areas.
Complete special projects as assigned.
Adhere to organizational standards, policies, and procedures.