Medical Office Receptionist - Medical Specialties

Endeavor Health•Arlington Heights, IL

4d•$19 - $27•Onsite

About The Position

The Medical Office Receptionist provides office support, including reception, scheduling, and patient assistance at designated points of service. Reporting to the Site Supervisor, this role helps ensure a high level of patient service and satisfaction. The position is based at 880 W Central Rd, Arlington Heights, Illinois, and includes some travel to other locations, with flexible hours as operational needs require. The schedule is full-time, 40 hours per week, Monday through Friday, 8:30 AM to 5:00 PM. The role greets and directs patients and visitors, verifies patient demographics and eligibility, handles phone calls and messages, registers patients, schedules and reschedules appointments, and collects copays and balances. It also responds to questions, coordinates with departments and care teams, performs clerical tasks, may assist with medical records and clinical personnel, and maintains neat, professional work and waiting areas.

Requirements

High school completion or equivalent work experience.
At least one year of customer service work experience or experience interacting with the public.
Proficient computer skills.
Some travel to other locations and flexibility to meet operational needs.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Provide reception, scheduling, and patient assistance at designated service points.
Greet patients and visitors, provide hospitable customer service, direct them to the appropriate department or resource, and notify appropriate staff of their arrival.
Ensure patient demographics and eligibility are correct.
Receive and forward telephone calls and take and relay messages according to protocol.
Register new patients and schedule appointments for providers and services.
Reschedule appointments and follow up on cancelled and missed appointments.
Collect copays and balances and make follow-up appointments as necessary.
Respond to patient and visitor questions using knowledge of organizational policies and procedures.
Communicate with departments, team members, physician offices, the hospital, and patients regarding information requests, follow-up, or problem resolution.
Perform clerical duties as needed, including potentially ordering supplies and opening mail.
Operate standard office machines, including a computer, calculator, photocopier, fax machine, and credit card terminal.
Assist with medical records and clinical personnel as needed.
Maintain neat and professional work and waiting areas.
Perform special projects as assigned.
Adhere to all NCH standards, policies, and procedures.