Medical Office Receptionist - Medical Specialties

Endeavor Health•Arlington Heights, IL

8d•$19 - $27•Hybrid

About The Position

This role provides essential office support within various medical specialties, including General Surgery, Urology, Thoracic, Gyne-Onc, and Vein Clinic. The Medical Office Receptionist is responsible for greeting patients, managing appointments, handling inquiries, and performing clerical duties to ensure a high level of patient service and satisfaction. The position operates Monday through Friday from 8:30 AM to 5:00 PM and requires some travel to other locations with flexible hours to meet operational needs.

Requirements

Completion of high school or equivalent work experience.
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Provides office support including reception, scheduling, and patient assistance related duties at designated points of service to insure a high-quality level of patient service and satisfaction.
Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service. Refers patients and visitors to appropriate department or resource. Notifies appropriate resource of patients and visitors arrival in a timely manner. Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.
Collects co pays and balances and makes follow up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies and procedures.