Medical Office Receptionist
About The Position
Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data. This role involves general clerical duties, assisting with scheduler roles, and supporting the department manager. Specific duties for the Diabetes Department include transcribing referrals, reviewing provider orders, managing work queues, screening ABNs, providing basic health information, generating reports, facilitating data collection, obtaining referrals, connecting with patients post-discharge, communicating with referring providers, generating daily reports for inpatient glycemic data, assisting with accreditation reporting, scheduling conference rooms, and managing staff outlook calendars.
Requirements
- High school diploma or equivalent
- 1 year of technical experience
- Basic medical terminology knowledge
- Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)
- Typing minimum 40 wpm
Nice To Haves
- Technical Experience for Diabetes Department
Responsibilities
- Answers telephone
- Schedules tests
- Pre-certifies and registers patients
- Coordinates test results
- Collects and maintains data
- Posts case data and maintains case log
- Enters patient charges
- Provides pre-certification and ABNs as required
- Performs general clerical duties
- Assists with all scheduler roles
- Assists department manager as assigned and covers in their absence
- Accurately transcribes both internal and external referrals into EPIC (Diabetes Department)
- Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete (Diabetes Department)
- Manages work queue for nutrition and diabetes services for multiple locations throughout the system (Diabetes Department)
- Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable (Diabetes Department)
- Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness (Diabetes Department)
- Provides basic nutrition and diabetes specific health information (Diabetes Department)
- Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling (Diabetes Department)
- Facilitates collection of data for CQI & KPI initiatives (Diabetes Department)
- Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital (Diabetes Department)
- Connects with patients post-discharge from hospital to complete patient experience survey (Diabetes Department)
- Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc) (Diabetes Department)
- Generates daily reports for inpatient glycemic data (Diabetes Department)
- Assists with data collection for annual accreditation reporting (Diabetes Department)
- Schedules conference rooms for group session, staff meetings, trainings, etc (Diabetes Department)
- Assists with management of staff outlook calendars (Diabetes Department)
Benefits
- Access to Benefits Guide/Plan Information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
