Medical Office Receptionist

Tri-County Mental Health, DBA Beacon Mental Health • Kansas City, MO

18d • Onsite

About The Position

The Medical Office Receptionist supports Beacon Mental Health’s front-desk operations. The role welcomes clients, visitors, and staff; checks clients in and out; schedules and reschedules appointments; answers general informational questions; and provides initial triage support for walk-in assessments. The receptionist coordinates with appropriate staff to support timely service, arranges follow-up appointments, and works with financial department staff regarding required paperwork and payments.

The position also assists clients with telehealth access, handles telephone requests and call routing, maintains accurate appointment-status records, and distributes client satisfaction surveys as directed by the Quality Improvement Director. The role uses an electronic medical record, Microsoft Word and Outlook, internet resources, and standard business equipment, while protecting confidential information. This is an office-based position with a usual low-to-moderate noise level.

Requirements

• High school diploma or equivalent required.
• Demonstrated excellent customer-relations and telephone skills.
• Working knowledge of Microsoft Word and Outlook and basic internet use.
• Proficiency with electronic medical records and standard business equipment.
• Attention to detail, organization, discretion, and reliable follow-through.

Nice To Haves

• Associate degree or equivalent work-related experience.
• One to three years of position-related experience, including knowledge of basic front-desk and reception operations.
• Experience in a medical office setting.

Responsibilities

• Create a welcoming, professional environment for clients, visitors, and staff and provide appropriate initial triage support for walk-in assessments.
• Check clients in and out for appointments or services and notify appropriate staff so clients can be seen in a timely manner.
• Schedule follow-up appointments at appropriate intervals and coordinate with financial department staff to confirm required paperwork and payments are received.
• Schedule appointments, provide appointment information, and assist clients with accessing and using telehealth services.
• Respond to telephone requests to schedule or reschedule appointments within established agency timelines; answer general informational questions or route calls appropriately.
• Complete accurate daily data entry regarding appointment status and maintain current scheduling information.
• Distribute client satisfaction surveys as directed by the Quality Improvement Director.
• Use the electronic medical record, Microsoft Word and Outlook, internet resources, and standard business equipment appropriately; protect confidential information.
• Perform other related duties assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED