Medical Office Receptionist - Cherrybell - Laboratory
About The Position
The Medical Office Receptionist (MOR) provides clerical and operational support for El Rio Health clinical operations at a location assigned by management. The position works under general supervision and review, with work problems involving deviations from standard policies, interpretations, or procedures referred to a supervisor. The MOR supports El Rio Health’s mission of providing comprehensive, quality healthcare that is affordable and accessible. The MOR performs assigned clerical and non-clinical duties in accordance with organizational policies and procedures, performance expectations, and applicable compliance requirements. The role supports patients and visitors at the front desk, manages appointments and patient information, communicates with clinical staff, and handles payments and related records. Employees may be assigned to any El Rio Health location or other duties needed to support organizational operations. The position requires a high school diploma or GED, current Basic Life Support (BLS) certification for healthcare providers, and a Level I fingerprint clearance card or timely application for one. Reliable transportation is required to accommodate operational reassignments during the workday. Employees who drive during work hours must have a valid driver’s license and comply with Arizona vehicle insurance requirements. El Rio Health requires pre-employment drug testing and may require additional testing under specified circumstances. Employees are strongly recommended to obtain and maintain vaccinations, including influenza vaccination, subject to legally required exemptions and accommodations.
Requirements
- High school diploma or General Education Diploma (GED); an equivalent combination of education and experience directly related to the job functions may be considered.
- Current Basic Life Support (BLS) certification for healthcare providers.
- Current, valid Level I fingerprint clearance card in good standing, or application submitted within seven working days after beginning employment; the posting also states that the card or fingerprint receipt must be submitted before the hire or transfer date and that a Level One Non-IVP card must be received within 30 days after that date.
- Reliable transportation capable of accommodating organizational reassignments during the workday.
- If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements.
- Ability to comply with applicable patient confidentiality, safety, organizational policy, and reporting requirements.
- Ability to perform the essential functions of the job, with reasonable accommodations where applicable.
- Successful completion of required pre-employment drug testing; additional testing may apply as described in the posting.
Nice To Haves
- Medical Office certification from an accredited technical program or college.
- Bilingual English/Spanish ability, including speaking, reading, and writing in both languages.
Responsibilities
- Complete assigned clerical and non-clinical duties within reasonable time frames and meet established performance and accuracy expectations.
- Maintain proficiency in the role and complete annual competency skills evaluations.
- Maintain a clean, safe, hygienic, and professional work environment, and identify, address, or report safety hazards.
- Follow Joint Commission Certification requirements, HIPAA and other confidentiality requirements, the Code of Conduct, organizational policies and procedures, standing orders, and Service Excellence requirements (AIDET).
- Prepare and maintain the front desk and reception area for patients.
- Complete and document patient eligibility, insurance verification, and demographic information, as well as patient responses and actions, in the Electronic Practice Management (EPM) program before patients see a provider.
- Schedule and manage appointments in person and by telephone, assist patients at kiosks, and communicate proactively to support appointment compliance.
- Notify back-office staff when walk-in patients need a medical assessment and keep patients and visitors informed of nurse or provider wait times.
- Evaluate issues for priority and resolve them appropriately and promptly using critical-thinking and problem-solving skills within the role’s authority.
- Generate requested reports using organizational software, databases, programs, or systems.
- Communicate outstanding items to providers and staff for appropriate follow-up and completion.
- Greet and assist patients and visitors warmly and professionally, using effective written, verbal, and interpersonal communication.
- Support coworkers and others as a team player; maintain a respectful, positive attitude and serve as a role model.
- Participate in training, peer mentoring, continuing education, organizational events, and committees, and learn and use El Rio Health systems and programs.
- Accurately process cash, checks, and bankcard transactions; collect copayments and coinsurance, issue required receipts, maintain change, balance the cash drawer, document discrepancies, and prepare daily deposit documents.
- Accurately document hours worked and complete required approval processes in a timely manner.
- Meet operational needs as determined by management and participate in safety programs, which may include assignment to an emergency response team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
