Medical Office Receptionist - Sandusky Rheumatology - Part Time

Fisher-Titus Health•Sandusky, OH

20d

About The Position

The Medical Office Receptionist provides customer-service coverage for Fisher-Titus and supports successful financial outcomes for patient services. The role handles patient registration, insurance verification, telephone coverage, data entry, protected health information filing, patient referrals, and point-of-service collections while maintaining positive patient relations and customer satisfaction. The position is part-time at Sandusky Rheumatology. Office hours are Monday through Thursday, 8:30 AM to 4:30 PM, and Friday, 8:00 AM to noon.

Responsibilities

Promptly answer or direct incoming calls, respond to patient and staff inquiries, and initiate patient triage slips when necessary.
Ensure registration and admission forms are ready for patients upon arrival.
Greet and treat patients and staff respectfully and discreetly.
Gather and verify confidential health and financial information using computer software to support payment for authorized services.
Enter new patient data, verify and update records, confirm electronic medical record completeness, make changes as needed, and file records according to Fisher-Titus procedures.
Comply with organizational, state, and federal laws and regulations concerning patient privacy and confidentiality, including HIPAA.
Verify insurance eligibility and benefits within required timeframes and obtain third-party payer pre-authorizations according to payer requirements.
Verify medical necessity in accordance with CMS standards and communicate relevant coverage and eligibility information to patients.
Identify patients requiring Medicare Advance Beneficiary Notices of non-coverage and maintain accurate authorization records in the EHR.
Apply knowledge of insurance protocols for referrals, co-payments, and deductibles.
Perform other assigned clerical duties.
Maintain a safe environment by following safety policies and procedures.
Maintain professional appearance, speech, and conduct, and provide services in accordance with applicable regulations and organizational standards.
Perform other duties as assigned.