Medical Office Receptionist

LifeStance Health•Seattle, WA

4d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, and clinician satisfaction through administrative, scheduling, communication, and office-management duties. The position is located at 1448 NW Market St, Ste 210, Seattle, WA 98107. Compensation starts at $24.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Help create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when managing difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal regarding billing and payments, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth and troubleshoot Patient Portal issues and other problems.
Handle urgent requests, triage patient issues, and direct or escalate them to the appropriate department or person.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with administrative assistance, including sending letters and faxes and responding to administrative questions.
Coordinate with clinicians on additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the practice.