Medical Office Receptionist

LifeStance Health • Salt Lake City, UT

6d • Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location. The role provides quality customer service to in-person and remote patients and clinicians, supports practice operations, and helps maintain a pleasant, secure, and motivating work environment. Compensation starts at $20.25 per hour, with potential quarterly bonuses or incentives.

Requirements

• High school diploma or equivalent.
• Ability to multitask and prioritize duties to support a high-quality patient experience.
• Ability to work independently and as a team member.
• Strong written and verbal communication skills.
• Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
• Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

• Associate or bachelor's degree.
• At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

• Promote a positive work environment and support clinician and staff engagement activities.
• Prepare patient schedules by ensuring paperwork and documentation are complete, payment details and demographics are current, and patient charts are ready.
• Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Respond promptly and appropriately to patient needs, following crisis and de-escalation processes in difficult or sensitive situations.
• Greet patients and manage front-desk check-in and check-out.
• Respond to patient requests by phone, email, or portal, including questions about billing and payments, scheduling, and records releases.
• Manage phone-system queues and answer calls promptly.
• Help patients access telehealth and troubleshoot Patient Portal issues and other problems.
• Triage urgent patient issues, direct them to the appropriate department, or escalate them for assistance.
• Collect in-person and telehealth copayments and account balances at the time of service.
• Verify insurance eligibility and contact patients to resolve issues.
• Provide administrative support to clinicians, including sending letters and faxes.
• Coordinate with clinicians on additional patient questions.
• Audit clinician schedules for appointment accuracy.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED