Medical Office Receptionist

LifeStance Health•Friendswood, TX

5d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports office operations, patient needs, and clinician schedules while helping maintain a pleasant, secure, and motivational working environment. The position is located at 308 S Friendswood Dr, Ste 200, Friendswood, TX 77546. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate's or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are prepared.
Perform general office duties, including sorting mail, scanning documents, sending e-faxes, monitoring shared office email, and maintaining office cleanliness and appearance.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when situations are difficult or sensitive.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone queues and answer calls in a timely manner.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other issues as needed.
Handle urgent requests, triage patient issues, direct them to appropriate departments, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with administrative support, including answering questions and sending letters or faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.