Medical Office Receptionist

LifeStance Health•Pittsburgh, PA

19d•Onsite

About The Position

The Practice Coordinator manages daily front office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth office operations, patient needs, and clinician administrative needs while maintaining a pleasant, secure, and motivational work environment. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives. The listed location is 230 North Craig Street, Suite B, Pittsburgh, PA 15213.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Regular ability to sit, stand, bend, talk, and hear; frequent ability to walk.
Ability to lift and/or move objects weighing up to 25 pounds.
Vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture, engagement, and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, credit card information is current, demographics are accurate, and charts are ready.
Handle general office tasks, including mail sorting, document scanning, e-faxes, shared office email, cleanliness, and office upkeep.
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage check-in and check-out at the front desk.
Respond to patient requests by phone, email, or portal concerning billing, payments, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate departments, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the practice.