Medical Office Receptionist

Valor Healthcare, Inc.•Fort Pierce, FL

14d•Onsite

About The Position

Valor Healthcare is seeking a Medical Office Receptionist for its Community Based Outpatient Clinic (CBOC) in Fort Pierce. The receptionist provides administrative support related to patient care, including patient check-in and check-out, appointment scheduling, phone coverage, and accurate entry of patient information into VISTA/CPRS. The role verifies that clinical reminders due during each visit are completed before checkout and supports patient enrollment, retention, and follow-up visits. The receptionist collaborates with the core PACT Team—Primary Care Provider, RN, and Medical Assistant—and the expanded PACT Team, including family members or caregivers, VA, and community-based services involved in patient care plans. The position requires excellent service to veterans, colleagues, and clinic visitors, adherence to applicable VA guidelines and compliance requirements, and participation in clinic outreach and new initiatives. This is a safety-sensitive position. Valor Healthcare offers a competitive salary, benefits, time off, and a weekday schedule.

Requirements

High school diploma, GED, or equivalent education.
Strong computer skills.
Demonstrated high-quality customer service and organizational skills.
Credentialing and continued good standing through the Veterans Health Administration (VA).
Current Basic Life Support (BLS) certification, renewed periodically as required by the certifying agency.
ACLS certification as specified by the individual VAMC contract.
Proficiency in written and spoken English.
Energetic and optimistic demeanor.

Nice To Haves

Electronic medical record (EMR) experience preferred.
At least one year of experience in a clinical or call center environment is preferred.

Responsibilities

Assist with administrative support related to patient care.
Enter patient information into VISTA/CPRS.
Verify that clinical reminders due at each patient visit are completed before checkout.
Check patients in and/or out of the clinic.
Schedule clinic appointments.
Answer phones and relay messages promptly.
Fulfill compliance requirements related to the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance, and other related items.
Maintain accurate data entry and follow specified VA guidelines to support excellent clinical outcomes.
Provide excellent customer service to veterans in person and over the phone, as well as to colleagues and clinic visitors.
Participate in clinic outreach events supporting enrollment initiatives.
Support patient enrollment and retention in appointments, follow-up visits, and nurse visits.
Support new clinical and operational initiatives.
Collaborate with the core and expanded PACT Teams involved in developing patient care plans.