Medical Office Receptionist

LifeStance Health•Aurora, CO

6d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location, ensuring quality customer service for in-person and remote patients and clinicians. The role supports practice operations, patient needs, and clinician administration while maintaining a pleasant, secure, and motivational work environment. The position is located at 1421 S Potomac St, Ste 110, Aurora, CO 80012. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives. The posting describes benefits for full-time employees.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in compliance with HIPAA.

Nice To Haves

Associate's or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote company culture and connection.
Prepare patient schedules by confirming paperwork and documentation, current credit card information, accurate demographics, and prepared patient charts.
Handle general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in support of patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, following crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, and portal concerning billing, payments, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, patient portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, and direct or escalate them to the appropriate department or support resource.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.