Office Manager

OnePlus Healthcare•Miami Gardens, FL

7d•Onsite

About The Position

OnePlus Healthcare Group is seeking a hands-on Medical Office Manager to lead the daily operations of its Miami Gardens practice. The role partners with providers and operational leadership to improve patient access, scheduling, revenue cycle workflows, and quality outcomes. The manager supports staff, strengthens practice performance, and helps create an exceptional patient experience by coaching employees, resolving problems, and turning performance reports into actionable plans.

Requirements

At least 3 years of medical practice experience, including 2 years in a supervisory or management role.
Working knowledge of medical billing, insurance verification, collections, and revenue cycle workflows.
Experience using electronic health records, practice management systems, and Microsoft Excel.
Strong communication, organization, problem-solving, and staff coaching skills.
Ability to interpret reports, prioritize competing needs, and follow through on measurable goals.

Nice To Haves

Experience in primary care, managed care, or a multispecialty outpatient setting.
Familiarity with Medicare Advantage, HEDIS, MRA, and preventive care coordination.
Associate or bachelor’s degree in healthcare administration, business, or a related field; equivalent relevant experience is considered.
English/Spanish bilingual proficiency.

Responsibilities

Oversee scheduling, registration, insurance verification, referrals, medical records, and front-office workflows.
Coordinate staffing, coverage, and daily assignments to maintain efficient practice operations.
Conduct daily huddles and regular team meetings to communicate priorities and address barriers.
Monitor patient flow, wait times, cancellations, and no-shows, and implement improvements to increase access and completed visits.
Develop and maintain office procedures that support consistent, efficient service.
Participate in interviewing, hiring, onboarding, and training employees.
Set clear expectations, provide ongoing coaching, and conduct performance reviews.
Address performance concerns promptly and foster accountability, teamwork, and respect.
Review timekeeping and coordinate staff schedules.
Manage office-level revenue cycle performance with billing and operational leadership.
Oversee accurate registration, patient financial counseling, copay and balance collection, payment posting, and deposit reconciliation.
Identify and resolve workflow issues that contribute to claim delays, denials, or missed revenue.
Review productivity, collections, and operational reports and develop action plans to address performance gaps.
Support responsible purchasing, inventory management, and expense control.
Model professional, compassionate service and coach staff on effective patient communication.
Resolve patient complaints promptly and implement improvements to prevent recurring issues.
Partner with providers to address access, communication, and service concerns.
Support marketing initiatives, patient retention, and community outreach.
Coordinate practice efforts to improve HEDIS performance and Medicare Risk Adjustment documentation completeness and accuracy.
Track annual wellness visits scheduled and completed, preventive screenings, and outstanding care gaps.
Coordinate medication adherence outreach and timely emergency department and hospital discharge follow-up.
Work with providers and care teams to complete follow-up actions and maintain accurate tracking.
Maintain workflows consistent with HIPAA, OSHA, applicable employment requirements, and company policies.
Protect patient confidentiality and maintain organized, accurate records.
Identify operational risks and escalate concerns appropriately.
Participate in special projects and practice improvement initiatives.