Medical Office/Front Desk Receptionist

Jacob A Spencer D O•Palm Desert, CA

11h

About The Position

We are seeking an experienced, highly skilled Medical Front Desk Coordinator to join a busy medical office team. This role is the first point of contact for patients and requires a professional, empathetic, and exceptionally organized individual. The position supports patient registration, appointment scheduling, electronic health record updates, insurance verification, payment processing, phone triage, records management, and general office operations. The medical practice specializes in sports medicine and orthopedics and emphasizes patient-first, team-based, compassionate care.

Requirements

Minimum 2–3 years of continuous, recent experience as a Front Desk Receptionist or Coordinator in a medical office setting.
Expert knowledge of medical insurance verification, patient eligibility checks, and collecting patient financial responsibility, including co-pays and deductibles.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced clinical environment.
Impeccable attention to detail.
Professional, empathetic customer service skills and excellent phone and written communication.
Strong computer literacy, including proficiency with standard office software such as Microsoft Office Suite.
Strong typing skills and experience with medical documentation and data entry.
Bilingual abilities, such as Spanish/English, are required.

Responsibilities

Greet and register patients, verifying demographic and insurance information at each visit.
Manage patient flow and handle check-in and check-out.
Schedule new and follow-up appointments and manage the physician’s schedule template.
Update electronic health records, maintaining data accuracy and compliance.
Verify patient insurance eligibility and benefits before services.
Accurately collect and process co-pays, deductibles, and past-due balances.
Manage a high-volume, multi-line phone system; triage calls, route clinical questions to medical assistants or nurses, and handle general inquiries.
Maintain HIPAA compliance and confidentiality in patient interactions and record keeping.
Process incoming and outgoing medical records requests and referrals according to office procedures.
Coordinate supply ordering and maintain an organized, professional reception area.
Support team members with administrative tasks as needed.