Medical Office Clerk

ERP International•San Diego, CA

1d•$24 - $25•Onsite

About The Position

ERP International, LLC is hiring full-time Medical Office Clerks to support Naval Medical Center San Diego and surrounding clinics, including DBC NAVBASE Primary Care. The role provides front-desk, appointment scheduling, call-center, patient registration, laboratory-related, and other administrative support for military beneficiaries and healthcare teams. Clerks use MHS GENESIS and associated government systems to manage patient records, appointments, secure messages, referrals, and reports, following applicable DHA, SDMHS, MTF, privacy, and operating procedures. The schedule is Monday through Friday, with 8.5-hour shifts scheduled between 0600 and 1800. The posting specifies no holidays, on-call work, or weekends. Pay is $23.54–$25.00 per hour, depending on qualifications, experience, and location.

Requirements

High school diploma or GED equivalent.
At least six months of experience in a medical office setting.
Current AHA or ARC BLS Healthcare Provider certification.
Ability to pass a Government background check/security clearance.
No certification beyond the stated BLS certification is required.
Familiarity with basic medical terminology and Microsoft Office products is required for the described patient appointing services.
Ability to provide appropriate customer service and telephone courtesy.
Ability to use MHS GENESIS and associated systems on the NHCP Network for the described duties.
Ability to follow applicable DHA and SDMHS appointment criteria, business rules, privacy requirements, and MTF procedures.

Nice To Haves

At least six months of administrative-support experience in a medical facility supporting multiple practitioners is preferred but not required.
Experience handling multiple phone lines, knowledge of medical terminology and medical documentation requirements, familiarity with standard patient-scheduling practices, and experience creating administrative correspondence and reports are preferred.

Responsibilities

Greet patients and visitors at clinic front desks, check patients in, and provide customer service in person and by telephone.
Answer, screen, record, redirect, and route telephone calls; operate call-center lines and meet call-handling standards.
Schedule, cancel, and reschedule primary, specialty, and other patient appointments; manage appointment schedules and templates in MHS GENESIS and associated systems.
Validate beneficiary eligibility in DEERS, verify and update demographic and insurance information, and perform registration tasks.
Process appointment requests and patient-initiated messages through the Secure Messaging System; respond to messages and send appointment confirmations and instructions.
Make outbound calls for specialty referrals, preventive health appointments, surgery reminders, patient care reminders, and appointment notifications; issue notification letters when required.
Apply DHA and SDMHS appointment criteria, access standards, referral rules, and business procedures; offer appropriate rescheduling options and route referrals when required.
Create preadmission charts, complete electronic reporting processes, correct admission and appointment-booking errors, and assist with follow-up and tracking.
Obtain documentation requested by healthcare providers; enter doctors’ orders for laboratory and X-ray tests, retrieve laboratory data, and forward urgent laboratory reports to staff physicians.
Reference laboratory orders, results, and reports in government systems; accession patients into laboratory rosters, update status, and communicate with laboratories or providers to resolve problems.
Prepare, print, file, and distribute daily, weekly, and monthly reports, forms, correspondence, and patient-record documentation.
Use facsimile machines and photocopy records as needed.
Maintain workload statistics and submit required reports to the COR, including call, appointment, check-in, report-generation, and provider-schedule data.
Attend training and meetings, maintain skills and knowledge of applicable systems and procedures, and complete required refresher training.
Follow HIPAA, DoD health-information privacy requirements, the Privacy Act, and applicable DHA, SDMHS, and MTF policies.
Support contingency operations, including appointment cancellation and rescheduling communications during closures or service disruptions, and follow procedures for system outages.
Assist patients and family members with contacting social services, chaplains, health benefits advisors, or patient administration and admission personnel.