Medical Office Clerk

ERP International•San Diego, CA

1d•Onsite

About The Position

ERP International, LLC is hiring full-time Medical Office Clerks to support Naval Medical Center San Diego and surrounding clinics. The position supports clinic operations and patient care through front-desk, telephone, scheduling, records, and other administrative services. Depending on the assignment, clerks may also support a call center handling beneficiary inquiries and appointment requests, or provide clinic-specific support using MHS GENESIS and associated systems. The role includes greeting and checking in patients, answering phones, scheduling and managing appointments, verifying beneficiary eligibility and patient information, maintaining records, preparing reports and correspondence, and coordinating with patients, providers, laboratories, and other healthcare services. Call-center duties include managing inbound and outbound calls and secure messages, applying appointment and referral procedures, and helping beneficiaries obtain timely care in accordance with applicable DHA, SDMHS, TRICARE, privacy, and clinic requirements. The stated schedule is Monday through Friday, with 8.5-hour shifts scheduled between 0600 and 1800. The posting specifies no holidays, on-call work, or weekends. The hourly pay range is $23.54 to $25.00, determined by qualifications, experience, and location.

Requirements

High school diploma or GED equivalency.
At least six months of experience in a medical office setting.
Current AHA or ARC BLS Healthcare Provider certification.
Ability to pass a government background check/security clearance.
Basic medical terminology and familiarity with Microsoft Office products for applicable beneficiary appointment services.
Appropriate customer service skills, including telephone courtesy, for appointing services.
Ability to use computerized patient, appointment, referral, and related systems as required by the assignment.
For applicable PAS duties, knowledge of TRICARE, beneficiary eligibility and access rules, appointment categories and types, referral processes, provider specialties, and appointment standards; required training and annual refreshers are provided or required as described.
Compliance with applicable privacy and health-information requirements, including HIPAA and cited DoD privacy regulations, when handling beneficiary information.

Nice To Haves

At least six months of administrative support experience in a medical facility supporting multiple practitioners is preferred for the described Referral Clerk assignment, but is not required.
Experience handling multiple phone lines, working knowledge of medical terminology and medical documentation requirements, standard patient scheduling practices, and preparing administrative correspondence and reports is preferred for the described Referral Clerk assignment.

Responsibilities

Greet patients and visitors at clinic front desks and check patients in for appointments.
Answer office and call-center telephone lines, provide customer service, and screen, record, redirect, route, or transfer calls as appropriate.
Schedule, cancel, and reschedule appointments; create appointment schedules and templates; and correct appointment-booking errors.
Verify beneficiary eligibility through DEERS and update patient demographic, registration, and insurance information.
Record beneficiary calls and appointment activity in government-provided systems, including MHS GENESIS, in accordance with current policies and procedures.
Process appointment requests submitted through secure messaging and respond to patient-initiated messages within the stated service timeframe.
Make outbound calls for specialty referrals, preventive health appointments, appointment reminders, and patient-care instructions; send notifications and letters as required.
Apply DHA and SDMHS appointing criteria, appointment types, detail codes, access-to-care standards, drive-time standards, referral processes, and applicable business rules.
Assist beneficiaries with appointment options, including explaining when network deferral may be available and routing referrals as required.
Obtain documentation requested by healthcare providers and perform administrative procedures related to patient follow-up and tracking.
Prepare preadmission charts, complete electronic reporting processes, correct admission errors, and maintain patient records.
Prepare, file, and distribute weekly and monthly reports, daily correspondence, appointment lists, and other clinical or administrative reports.
Enter doctors’ orders for laboratory and x-ray tests when applicable, retrieve laboratory data, forward urgent results to staff physicians, and communicate with laboratories or providers to resolve problems.
Reference laboratory orders, results, and reports in government computer systems; accession patients into laboratory rosters and update status.
Operate facsimile and photocopying equipment and perform other clerical and administrative tasks supporting medical care and clinic operations.
Attend training and meetings, maintain required knowledge and skills, and complete required refresher training.
Maintain daily workload statistics and submit monthly reports, including telephone, appointment, check-in, report, and provider-schedule data.
Maintain or follow contingency procedures for service disruptions, inclement weather, facility closures, or system outages, including appointment cancellation and rescheduling processes.