Office Clerk

The University of Kansas Health System•Lenexa, KS

10d•Onsite

About The Position

The Office Clerk provides clerical support in an office setting, including handling mail and performing faxing, copying, scanning, filing, and mailing tasks. Assignments may change daily based on departmental needs and may also involve obtaining information to bill claims or resolve inquiries, working returned mail, bankruptcy coding, TCE batching, low-dollar accounts, credit balances, and patient refunds. The role complies with Medicare and Medicaid rules and regulations and supports a patient-centered environment. The Office Clerk completes assigned tasks and projects, participates in team and performance-improvement activities, uses resources efficiently, and raises ideas or concerns with a supervisor. The position may include assisting with training support staff, attending relevant education and training, providing telephone coverage, learning duties of another position with the same or lower job classification when directed, and performing other duties assigned by management. Duties may vary by department or unit.

Requirements

High school graduate.
Three or more years of general clerical experience with basic office skills.
Ability to get along with people and maintain harmony with other employees.
Ability to communicate clearly, use good judgment, and be sympathetic toward patients.
Ability to work under stress with frequent interruptions.
Proficiency on a personal computer.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Responsibilities

Open, sort, distribute, and pick up mail.
Fax, copy, scan, and file documents.
Sort and stuff bills or claims for mailing.
Obtain information needed to bill claims or resolve inquiries, including diagnosis, address, and insurance information, and retrieve documents from various media.
Process returned mail and bankruptcy coding.
Perform TCE batching and work low-dollar accounts, credit balances, and patient refunds.
Comply with Medicare and Medicaid rules and regulations.
Support a patient-centered environment and provide service safely and efficiently.
Complete assigned tasks and projects according to departmental needs.
Participate in performance-improvement activities and work as a team member toward organizational goals.
Assist with initial and ongoing training of other support staff personnel and attend relevant training or education.
Perform additional duties or projects assigned by management, including special projects, telephone coverage, filing, and copying.
Learn aspects of another position with the same or lower job classification when directed by a supervisor or manager.
Follow policies, procedures, standards, and the Corporate Compliance Program; take responsibility for risk and safety issues associated with the position.
Use resources efficiently, take responsibility for learning needs, and bring ideas or concerns to a supervisor.