Medical Office Associate I: Full Time Days with two evenings until 7:30p; Atlantic Rehab Edison
About The Position
Atlantic Health is hiring a reliable, motivated, and team-oriented Medical Office Associate I for Atlantic Rehabilitation’s outpatient site in Edison, New Jersey. This full-time, benefited position supports a positive patient experience through efficient front desk operations, customer service, and administrative support for the clinical team. Until the Edison location opens, the employee will work at other Atlantic Rehabilitation locations and may continue to flex to other locations as needed. The schedule is full-time days, with two evenings per week until 7:30 p.m. Atlantic Health is a nonprofit health care system headquartered in Morristown, New Jersey, with hospitals, medical groups, and other care sites across the region. The organization offers a comprehensive Total Rewards package; eligibility and offerings vary by role and employment status.
Requirements
- High school diploma or equivalent experience.
- Customer- and employee-focused approach.
- Demonstrated ability to multitask.
- Proficiency with the Microsoft Office suite.
Nice To Haves
- Prior relevant experience in a health facility.
- Two years of experience in a customer-service-focused role.
- Knowledge of EPIC.
Responsibilities
- Complete patient check-in processes.
- Assist patients with appointment scheduling in accordance with rehabilitation guidelines.
- Run appointment estimates and collect co-pays and upfront balances.
- Monitor the online appointment portal and respond to patient requests.
- Address EPIC work queues and maintain them in good standing.
- Manage departmental phone lines and make confirmation calls.
- Order office supplies and business cards.
- Provide excellent customer service.
- Provide administrative support to clinical and management team members.
- Complete and comply with Atlantic Health and Atlantic Rehabilitation role-specific mandatory trainings, guidelines, and policies.
- Report facility issues.
- Assist with insurance responsibilities.
- Maintain timely and appropriate communication with team members and leadership.
- Perform other administrative tasks as needed.
- Assist with training new team members.
Benefits
- Medical, dental, vision, and prescription coverage for eligible team members working 22.5 hours per week or above.
- Life and AD&D insurance.
- Short-term and long-term disability, with options to supplement.
- 403(b) retirement plan with employer match and an additional non-elective contribution.
- PTO and paid sick leave.
- Tuition assistance, advancement opportunities, and academic advising.
- Parental, adoption, and surrogacy leave.
- Backup and on-site childcare.
- Well-Being Rewards.
- Employee Assistance Program (EAP).
- Fertility benefits and Healthy Pregnancy Program.
- Flexible spending and commuter accounts.
- Pet, home and auto, identity theft, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
