Medical Office Assistant (MCP)

Medical University of South Carolina•Columbia, SC

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients across South Carolina through its rural health network. The Medical Office Assistant supports efficient day-to-day operations of a physician medical office, providing administrative coverage at the clinic front desk and monitoring the clinic appointment line. The role includes scheduling appointments, registering patients, telephone triage, medical records, billing and collections, charge posting, cash management, check-in and check-out, message distribution, ancillary scheduling and preparation, and referral management. Duties also include taking payments for clinical services, completing documentation, scheduling interpreters, and retrieving billing charges. The position is hourly, scheduled for 40 hours per week, and assigned to a day shift, with rotating shifts and overtime possible as required.

Requirements

High school diploma or equivalency plus one year of patient care experience in a healthcare facility; or Certified Nursing Assistant; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor's degree.
Ability to perform the listed physical functions, including lifting and carrying up to 50 pounds unassisted and exerting up to 50 pounds of force.
Ability to deal effectively with stressful situations.
Ability to work rotating shifts and overtime as required.
Ability to work in a latex-safe environment and to be physically qualified for respirator use, initially and as required.
Required licensure, certifications, registrations: N/A.

Responsibilities

Provide administrative coverage at the clinic front desk and support efficient physician-office operations.
Monitor the clinic appointment line, answer multiline telephones, and schedule appointments, including for clients referred from outside medical, hospital, and correctional systems.
Complete patient registration and documentation, and support patient identification and check-in/check-out.
Perform telephone triage and distribute messages.
Manage medical records, billing, collections, charge posting, cash, and payments for clinical services; retrieve billing charges.
Schedule interpreters and coordinate ancillary scheduling and preparation.
Manage referrals and coordinate daily clinic preparation activities.