Medical Office Assistant (MCP)

Medical University of South Carolina•Columbia, SC

3d•Onsite

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients across South Carolina through its rural health network. The Medical Office Assistant provides administrative coverage at the clinic front desk and supports the efficient daily operation of the physician medical office. Duties include scheduling appointments, patient registration, telephone triage, medical records, billing and collections, patient check-in and checkout, charge posting, cash management, message distribution, ancillary scheduling and preparation, and referral management. The role also includes monitoring the clinic appointment line, scheduling appointments for clients referred from outside medical, hospital, and correction systems, answering multiline telephones, taking payments for clinical services, scheduling interpreters, retrieving billing charges, and coordinating clinic preparation activities. The minimum qualification is a high school diploma or equivalent plus one year of patient care experience in a healthcare facility; alternatively, candidates may qualify through CNA status, successful completion of an accredited Nursing Assistant or Medical Assistant course or equivalent training, EMT or Paramedic certification, or a bachelor's degree. The position is scheduled for 40 hours per week. The job description states that rotating shifts and overtime may be required.

Requirements

High school diploma or equivalent plus one year of patient care experience in a healthcare facility; or CNA status; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor's degree.
Ability to work rotating shifts and overtime as required.
Ability to perform the listed physical tasks, including standing, sitting, walking, stair climbing, bending, reaching, repetitive hand and arm motions, and lifting and carrying up to 50 pounds unassisted.
Ability to maintain required corrected vision and hearing acuity, color discrimination, depth perception, tactile and olfactory sensory function, and qualification for respirator use.

Responsibilities

Provide administrative coverage at the clinic front desk and support efficient daily clinic operations.
Monitor the clinic appointment line and schedule appointments, including for clients from outside medical, hospital, and correction systems.
Answer multiline telephones and perform telephone triage.
Register patients and complete associated documentation and medical-record duties.
Coordinate patient identification and check-in/check-out.
Post charges, retrieve billing charges, manage cash, take payments, and support billing and collections.
Schedule interpreters, ancillary services, and patient appointments; coordinate ancillary preparation.
Distribute messages and manage referrals.
Coordinate and participate in daily clinic preparation activities.