Medical Office Assistant (MCP)

Medical University of South Carolina•Columbia, SC

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients throughout South Carolina’s rural health network. The Medical Office Assistant supports efficient daily operations of a physician’s medical office and provides administrative coverage at the clinic front desk. The role includes appointment scheduling, patient registration, telephone triage, medical records, billing and collections, patient check-in and check-out, charge posting, cash management, customer service, message distribution, ancillary scheduling and preparation, and referral management. The assistant also monitors the clinic appointment line, answers multiline telephones, takes payments for clinical services, completes documentation, schedules interpreters, and retrieves billing charges. The position is hourly, scheduled for 40 hours per week, and assigned to a day shift. The role requires the physical abilities described in the posting, including standing, sitting, walking, climbing stairs, lifting and carrying, and performing repetitive and fine motor movements. The position may also require rotating shifts and overtime.

Requirements

High school diploma or equivalency plus one year of patient care experience in a health care facility; or Certified Nursing Assistant status; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor’s degree.
Ability to perform the physical functions listed in the posting, including lifting and carrying up to 50 pounds unassisted, working in varied positions and spaces, and performing frequent fine motor movements.
Ability to deal effectively with stressful situations.
Ability to work rotating shifts and overtime as required.
Ability to work in a latex-safe environment and to be physically qualified for respirator use, initially and as required.

Responsibilities

Provide administrative coverage at the clinic front desk and support efficient physician medical office operations.
Monitor the clinic appointment line and schedule appointments, including for clients referred from outside medical, hospital, and correction systems.
Answer multiline telephones and perform telephone triage.
Complete patient registration and documentation.
Coordinate patient identification and check-in/check-out.
Manage medical records, billing, collections, charge posting, cash management, and retrieval of billing charges.
Take payments from clients for clinical services.
Schedule interpreters for clients.
Coordinate daily clinic preparation, ancillary scheduling and preparation, and referrals management.
Provide customer service and distribute messages.