Medical Office Assistant (MCP)

Medical University of South Carolina • Florence, AL

4d

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients across South Carolina through its rural health network. The Medical Office Assistant provides administrative coverage at a clinic front desk and supports the efficient daily operation of the physician’s medical office. The role includes appointment scheduling, patient registration, telephone triage, medical records, billing and collections, charge posting, cash management, patient check-in and check-out, customer service, message distribution, ancillary scheduling and preparation, and referral management.

The position also monitors the clinic appointment line, answers multiline telephones, takes payments for clinical services, completes registration and documentation, schedules interpreters, retrieves billing charges, and coordinates clinic preparation activities. The role is regular employee work scheduled for 40 hours per week.

Requirements

• High school diploma or equivalency plus one year of patient care experience in a healthcare facility; or Certified Nursing Assistant; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor’s degree.

Responsibilities

• Provide administrative coverage at the clinic front desk.
• Monitor the clinic appointment line and schedule appointments, including for clients referred from outside medical, hospital, and correctional systems.
• Answer multiline telephones and perform telephone triage.
• Register patients and complete related documentation.
• Take payments for clinical services; support billing, collections, charge posting, and cash management.
• Maintain medical records and retrieve billing charges.
• Coordinate and participate in daily clinic preparation activities, including patient identification and check-in/check-out.
• Schedule interpreters for clients.
• Provide customer service and distribute messages.
• Coordinate ancillary scheduling and preparation and manage referrals.

Benefits

• Health, dental, vision, and life insurance
• Employer-sponsored retirement plan
• Paid time off and extended sick leave
• Paid parental leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual merit increase
• Wellbeing resources
• Tuition reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED