Medical Office Assistant (MCP)

Medical University of South Carolina•Columbia, SC

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients in South Carolina’s rural health network. The Medical Office Assistant provides administrative and front-desk coverage to support efficient daily operations of a physician medical office. The role includes appointment scheduling, patient registration, telephone triage, medical records, billing and collections, patient check-in and check-out, charge posting, cash management, message distribution, ancillary scheduling and preparation, and referral management. The position also involves monitoring the clinic appointment line, scheduling appointments for clients referred from outside medical, hospital, and correctional systems, answering multiline telephones, taking payments for clinical services, completing registration and documentation, scheduling interpreters, and retrieving billing charges. The role may involve rotating shifts and overtime as required. MUSC describes the work environment as latex-safe and requires physical abilities detailed in the posting, including lifting and carrying up to 50 pounds unassisted.

Requirements

High school diploma or equivalency plus one year of patient care experience in a health care facility; or Certified Nursing Assistant; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor’s degree.
Ability to perform the physical activities and meet the sensory and functional requirements described in the posting, including lifting and carrying up to 50 pounds unassisted.
Ability to deal effectively with stressful situations.
Ability to work rotating shifts and overtime as required.
Ability to be physically qualified for respirator use initially and as required.

Responsibilities

Provide administrative and front-desk coverage for the clinic.
Support constant and efficient operations of the physician medical office.
Monitor the clinic appointment line and schedule patient appointments, including for clients from outside medical, hospital, and correctional systems.
Answer multiline telephones and perform telephone triage.
Register patients and complete related documentation and medical records tasks.
Take payments for clinical services and support billing, collections, charge posting, and cash management.
Coordinate daily clinic preparation, patient identification, and patient check-in and check-out.
Distribute messages and coordinate ancillary scheduling and preparation.
Manage referrals and schedule interpreters for clients.
Retrieve billing charges.