Medical Office Assistant - Pediatrics - MUSCP

Medical University of South Carolina•Mount Pleasant, SC

17h•Onsite

About The Position

The Medical Office Assistant works at MUSC Children’s Health—Mt Pleasant, an MUSC physician office providing pediatric primary care. The position welcomes patients and families in person and by telephone, helps create a positive patient experience, and supports clinic efficiency through appointment scheduling and front-desk workflows. Duties include maintaining accurate patient account information, collecting co-pays and prior balances, protecting confidential personal and financial information, distributing messages, and coordinating ancillary scheduling and referrals. The role involves working with medical professionals and care team members from diverse cultures and backgrounds. The assistant obtains and updates demographic and insurance information, completes pre-registration and registration processes while meeting productivity metrics, completes required regulatory and compliance forms, and performs verification and payment workflows. This includes screening for potential funding sources and setting patient expectations about reimbursement. The position requires a high school diploma or equivalent, one year of customer service experience, basic computer skills, and the ability to organize and prioritize work and communicate effectively. Previous healthcare front-desk experience is preferred. The role requires working indoors in a latex-safe environment and performing tasks while standing, walking, and sitting. Physical activities include bending, kneeling, climbing stairs, reaching, using both hands and legs, repetitive motions, and lifting or carrying objects weighing approximately 20 pounds frequently, with occasional lifting of 15 pounds from 36 inches to overhead.

Requirements

High school diploma or equivalent education.
One year of customer service experience.
Basic computer skills.
Ability to organize and prioritize work.
Excellent verbal and written communication skills.
Ability to interact tactfully with customers and establish and maintain effective relationships with others.
Ability to work with medical professionals and care team members from diverse cultures and backgrounds.
Ability to perform the stated physical activities, including standing, walking, sitting, reaching, repetitive motions, and lifting or carrying objects.

Nice To Haves

Previous healthcare front-desk experience.

Responsibilities

Greet and welcome patients and families in person and by telephone.
Schedule appointments appropriately by phone or in person to support patient experience and clinic efficiency.
Obtain, record, and update patient personal, demographic, insurance, and financial information accurately.
Collect co-pays and prior patient balances.
Maintain confidentiality of patients’ personal and financial information.
Distribute messages and coordinate ancillary scheduling and referrals.
Perform pre-registration and registration while meeting standard productivity metrics.
Complete regulatory and compliance forms for visits.
Complete verification and payment workflows, including screening for potential funding sources and setting patient expectations for reimbursement.
Provide customer service and contribute to positive patient and family experiences.