Medical Office Assistant

Piedmont HealthCare PA•Mooresville, NC

10d

About The Position

The Medical Office Assistant supports physicians by assisting with patient care and completing clerical, environmental, and organizational tasks. The role includes appointment scheduling, chart management, and providing patients with information about clinic services. The assistant presents a positive image of the clinic and may be assigned to a particular medical specialty, such as podiatry, to support specialty-related patient care. Positions are available PRN, part-time, and full-time.

Requirements

High school diploma; some college preferred.
Medical Office Assistant (MOA) diploma preferred.
Experience in health care or a practice setting with clinical duties is required; medical office experience such as CNA or other hands-on patient experience is required.
Maintain CPR certification.
Knowledge of the health care field and medical specialty, specialty-related assisting tasks, and information to convey to patients and families.
Ability to perform assigned tasks appropriately; communicate with tact and diplomacy; and share information effectively in response to patient education needs.
Ability to learn and retain patient care procedures, project a pleasant and professional image, plan and prioritize, complete delegated tasks, and demonstrate compassion and caring.
Ability to use appropriate body mechanics when transferring patients or helping them walk and dress.
Ability to lift up to 50 pounds.
Ability to sit and stand for long periods.

Nice To Haves

Some college.
Medical Office Assistant (MOA) diploma.
CNA applicants are encouraged to apply.

Responsibilities

Check schedules and organize patient flow.
Accompany patients to exam or procedure rooms and assist with walking, transfers, dressing, specimen collection, and exam preparation as needed.
Collect patient histories and perform screenings according to provider guidelines.
Assist physicians and nurses with procedures, chart patient information, relay instructions to patients and families, and answer calls with pertinent information.
Perform drug testing and phlebotomy and maintain OSHA compliance as assigned.
Send and receive patient medical records; obtain lab and x-ray reports, hospital notes, and referral information.
Complete forms and requisitions, schedule appointments, verify insurance coverage and patient demographics, enter charges, and manage and file documents.
Set up instruments and equipment according to department protocol; clean rooms, instruments, and equipment between visits to maintain infection control.
Clean the sterilizer according to its scheduled maintenance program and keep appropriate records.
Order, sort, and store supplies and restock exam and procedure rooms.
Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient- or staff-related problems with immediate supervisors.
Cross-train to provide coverage for other employees as needed.
Perform other responsibilities and duties as assigned.