Medical Office Assistant

Erickson Senior Living•Pompton Plains, NJ

1d•Onsite

About The Position

The Medical Office Assistant is the first point of contact for patients, greeting them and gathering initial contact and insurance information. The role provides administrative support to help ensure patients receive quality care and service at Cedar Crest Village by Erickson Senior Living in Pompton Plains, New Jersey. Compensation is $23.00 per hour, commensurate with experience.

Requirements

At least 1 year of front medical office experience.
Ability to use a multi-line electronic telephone system.
Basic computer skills.
Excellent communication skills.
Ability to file, chart, and document accurate patient records.

Responsibilities

Receive and schedule patients at the front desk and answer the phone, taking accurate messages.
Answer a multi-line phone and document concise messages from internal and external customers.
Upload new patient information into the portal.
Request medical records from outside providers and follow up as needed to ensure receipt.
Scan documents accurately, place and label them in patient charts, and attach reports to referrals or orders to close the referral loop.
Verify insurance before appointments, including manual verification when needed, and add or update insurance information in the system.
Make daily reminder calls to patients about upcoming appointments.
Assist with completing visit-preparation forms to support efficient provider visits.
Coordinate care with other departments and specialists when needed.
Work on spreadsheets and complete tasks as directed by the Practice Administrator.
Provide exceptional customer service to residents, families, and vendors.

Benefits

Medical, dental, and vision packages.
Annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
PTO plans.
Company-paid volunteer hours for eligible team members, in accordance with applicable state law.
401(k) for team members age 18 and over, with a company 3% match.
Onsite medical centers providing wellness visits and sick care for team members over age 18.
Education assistance and certification reimbursement.
Access to more than 6,000 courses through an online learning library.
Growth opportunities as the company opens new communities and expands existing ones.
Flexibility and work-life balance.